Terms & Conditions

Please read our T&C’s carefully before purchasing, by purchasing with The Smile Parcel you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

The Smile Parcel own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on The Smile Parcel website, we make no warranties, whether express or implied in relation to its accuracy.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends, and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with The Smile Parcel you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.


Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.


The Smile Parcel’s only payment method is PayPal – You do not need a PayPal account to purchase a one-off parcel, however, a PayPal account is required for subscription payments.

For a one-off box, your payment will be taken only once and your box will be shipped on the next shipping day.

For subscription boxes, your first payment will be taken on the day you place your order, subsequent payments will be taken on the same day for the following months. Should your payment date fall on a bank holiday or a weekend, it may rollover to the nearest working day.

Any contract for purchases made through the website will be with The Smile Parcel.

Once payment has been made, you will receive a PayPal confirmation sent to you at the email address you provide, which confirms your order with The Smile Parcel. The PayPal email will include your name, the PayPal transaction ID, and the total price. The Smile Parcel acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.


The Smile Parcel posts via Hermes Couriers, orders are dispatched per the subscription schedule outlined on the website.

Should your order not arrive, please contact The Smile Parcel, a full refund or a replacement will be offered once 15 days from dispatch has passed.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us via email, using the following model cancellation form. We will then process your return.

To, The Smile Parcel, email: myorder@thesmileparcel.co.uk,

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by The Smile Parcel.

If you would like to cancel your subscription, you can do so by giving us notice 7 working days before your next payment date. Please do so by email, stating your reason for cancellation and your PayPal email address. Cancellation requests received after the 7-day notice period will be rolled over until the following month.

Karen Clarke

(Please note: this is not our returns address)

The Smile Parcel

CCC, Bassett Avenue




07930 110840

Last edited January 2017