So, what makes us different? – This is an important question for businesses, especially small businesses and especially, at the moment.
So, I wanted to tell you a little more about us, what we’re all about, and what does make us different.
We don’t offer continuous subscriptions…
We decided when we created The Smile Parcel, that we wouldn’t offer a continuous subscription, as we know it can be off-putting to feel trapped in a long term subscription, so instead we offer just 3, or 6 month subscriptions (or one-off parcels) which naturally expire after your last parcel payment is taken, it’s then completely up to you, if you want to re-order again (lots of you do, thank you!)
We don’t have many offers or sales…
You may of noticed that we don’t have a lot of sales, discounts or offers at The Smile Parcel, as we wanted to ensure our customers knew they were receiving value for money, always.
We do occasionally have a one-off discount, to celebrate our birthday or an anniversary, for example, as we want to treat our lovely customers from time to time, but otherwise, our prices are what you see.
We don’t bombard you with emails!
We routinely send just 2 emails a month, one to let those of you who have placed an order, know when they are on their way, so you know when to receive them, and one as a little update, or maybe to share a mental health tip, to those of you struggling.
When you place an order, you’ll receive an email as a thank you and confirmation, but this will be a personal email, not an automated one, and if you decide to cancel your subscription, we won’t send you emails begging you to come back, as we understand there could be lots of reasons for doing this.
We have amazingly loyal customers!
Now, this may be controversial, but I’m going to say it anyway, I’m pretty certain that The Smile Parcel has the best customers in the whole world!
We have such fabulously loyal customers, some of which have received every single monthly parcel.
We’re fortunate to have a very low cancellation rate, I can count on one hand how many customers have cancelled their subscription early over the last 3 years, and one of those sent a lovely email to apologise and explain why she needed to cancel! (of course, she didn’t need to do this!)
Basically, you lot are amazing!!
We’re not all about growth and expansion…
This is a difficult one, as we are a huge supporter of small business, and growth and expansion are important to run a successful business. But, for us, we’ve worked hard over the last few years to build The Smile Parcel into where we are today, and it’s where we want to stay.
The next stage could be to hand over our packing to a fulfilment centre, or give the reigns of customer service to an agency, but this isn’t for us.
We want to keep all our packing in-house, so we know exactly what’s going inside your parcels, and I know I may sound a little odd in saying this, but talking to our customers is my favourite part of the job!
Our ambition now is to continue where we are, keep sending smiles, providing great customer service and of course, wrapping parcels!