Your Questions Answered!

Hello!

You may have noticed that we have now officially opened on the website for our Christmas parcels – ordering opened on 1st November, and will close on 30th November, or earlier if we sell out!

We’ve received lots of questions and messages regarding these parcels, so I wanted to put together a post of 14 frequently asked questions, so the answers are all in one place. Most of these answers apply to all our parcels, so aren’t only relevant to Christmas.

If I have missed anything out, or you have any other questions, I’d love to hear from you, simply click on the ‘Contact Us’ page on this website, or pop me an email at: karen@thesmileparcel.co.uk

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Can I Order A One-Off Parcel?
Yes! All our parcels are available to order as one-off’s.

What Will Be Inside Christmas Parcels?
As always with our monthly parcels, exact contents are kept a secret until they are received, but what I can tell you about our Christmas parcels is that they will be super festive, but will still contain our usual inspirational gifts, decorations, handmade items, and maybe something to eat too!

Can I Add A Personal Note Inside?
Yes, we can add a note inside any of our parcels.

Can I Have A Parcel Delivered Directly To The Recipient?
Yes, we can post parcels to any residential address within the UK, and some business addresses too, providing there is someone available to sign for them. Sadly, this does mean that we can’t post to PO Box addresses for this reason.

Can I Have A Parcel Posted Outside Of The UK?
No, currently we only post parcels to addresses within the UK.

Can I Order A Christmas Parcel…That Isn’t Christmas Themed?
Yes of course, we also put together one-off gift parcels which we can send at any time during the year or month, these are made up from products we already have in stock, remaining from previous months. We do have limited stock, so let us know if you’re interested in anything from previous parcels.

Is There A Limit To How Many One-Off Parcels I Can Purchase?
No, you can order as many one-off parcels as you wish.

When Is The Last Date I Can Order A Parcel For Christmas Delivery?
We will be taking orders for December Christmas parcels up until 30th November – unless we sell out earlier!

Can I Choose The Contents Of The Parcel?
When purchasing our monthly parcels, the contents are kept as a surprise, however, if you’d like to choose some of the contents, we can show you what we currently have in stock remaining from previous months, and put some of these together, to create a parcel just for you!

Can I Purchase A Subscription As A Gift?
Yes, we love sending subscription parcels as gifts, as it feels like an extra surprise for the recipient when they receive their first parcel. Subscriptions are available for 3, or 6 months, and do not automatically renew, so will end after your chosen subscription length, unless you choose to resubscribe of course!

Can I Pay For A Subscription As A Lump-Sum Payment, Rather Than By Monthly Instalments?
Yes, we recently added this as an option as we often received requests to pay all in one go. Paying as a lump-sum allows you to pay just one payment for all the parcels in your chosen subscription, and not have to think about the payments coming out of your account each month. Lump-sum payments are accepted as an option for all personal subscriptions, as well as gifts.

When Will Christmas Parcels Be Posted?
All Christmas parcels will be posted during the first week of December, hopefully beating the posting rush!

How Much Are They And Do I Have To Pay Postage On Top?
One-off parcels are £19, or you can save a few pennies each month with a subscription. A 3-month subscription is £17.50 a month, or a 6-month subscription is £16 a month. All parcels are free UK delivery, so no postage cost is added.

How Can I Pay?
One-off parcels can be paid using PayPal or a debit or credit card. If you do not have a PayPal account, you can click on the ‘do not have a PayPal account’ option when purchasing through the website, and it will bypass PayPal to take your card details as usual. If you are purchasing a subscription, you can pay in the same way when paying as a lump-sum payment, and we will send you an invoice for the full amount. A PayPal account is required when paying via monthly instalments for a subscription, as PayPal is our chosen secure recurring payment method.

Karen x